El Cajon Smog and Repair

Absolutely TERRIBLE.
I started calling at 8:00 to inquire about bringing my truck in for a smog check. I called continuously and the phone was finally answered at 8:08. I was told that they don’t take appointments, so I took my truck in by 8:25, at which time I was told that there was a 1 hour wait time and that he would call me when it was done. I left the truck and went home rather than wait there.
After 1 hour and 40 minutes with no phone call, I called for a status. He said that they were having trouble with the machine and that they were taking the truck in right now. He should have called to let me know this after 1 hour (Website claims #1 Great Customer Service and #2 Reliability are both FALSE). He finished the call with telling me that it would be finished in 45 minutes.
I waited for 45 minutes, then went in to pick up the truck. After standing in the shop for nearly 10 minutes with mechanics walking past me and no one offering to help me (Website claim #1 Great Customer Service is again FALSE), I saw my truck parked behind the shop, so I went to take a look to see if it looked like anything had been done. I found the truck with the door open and the key in the ignition with the ignition beeping. The truck was just a couple of feet from the sidewalk and street. ANYONE walking by on the sidewalk definitely would have heard the beeping, and known that the key was in the ignition. If they had decided to steal the truck it would have been gone in 2 seconds with absolutely NO chance of the theft being stopped. This is INCREDIBLY IRRESPONSIBLE and leaved the El Cajon Smog owner liable to buying me a brand new truck.
I took the key out and closed the door and went back around to the front of the shop. After standing there for several more minutes, someone finally offered to help me. I was told that the truck STILL had not been taken in. The guy added that they were going to take it in right now, even though all of the bays were full. Yet ANOTHER lie? (Website