Midas Fresno

We had an oil change done at Midas on 9-12-17. On 3-17-18 after only 1600 miles on the oil change the filter fell off the car. We had to have our car towed to Lithia Ford where they informed us the oil filter fell off as it was not the correct filter for our car. Ford Found the filter laying on a panel that protects the engine. Midas installed a Napa Filter Part Number 21358 and our 2015 Ford Fusion requires Part 21348MP.  Midas Manager Chris Perkins said the filter had no damage and so they are not liable. OK I agree there is no damage, so explain how an oil filter falls off a car then.  Chris said there is no explanation.  I can explain, Ford sent us pictures showing Midas had installed the wrong Part.  We even went as far as go to Napa and get a quote for a filter for our vehicle to see the part number. Again Midas put the wrong part on our car. I have contacted Midas Corporate offices as this is a Franchize. I have also filed a report with bureau of automotive repair, and will be filing with consumer affairs. In addition I will also file a small claims to get a judgement for out of cost expenses and replacement of damaged car parts.  I just want other out there that have issues with the Midas in River Park to file claims themselves.  We tried to work with resolving this issue but Midas decided to not fix the issue. This is one of many websites I will be writing reviews to further inform the public about this business.

Dreadful Customer Service

This place is not even worth a single star.  I supposedly to have an oil change and transmission oil change on 12/29/2016 at 5:00p.m.. I was told by Angel Bernabe one of their employee that they are about to close and I should go back the following day. With just oil and fluid change Angel Bernabe said it's not gonna take more than an hour. I took my car in 8:00am 12/30/2016 and explained that I need my car before 12pm since I have other appointments.  I was promised a call by Angel Bernabe when it's done.  2hrs after 10:00am I made a follow up and was told that they were calling me (lies) since I didn't receive any calls. I was told that my radiator "NEEDS" flushing because it's low on fluids.  Radiator is 3 months old since I bought it, complete with all the coolant services with it. I was also told that steering fluid needs flushing which is not possible since I check it every week. Meaning they just want more money from the customer. Again a promise of calling me after the job is done.  it's almost 3 in the afternoon which is  6 hours from the promised time of pickup I showed up in the service center. When they saw me, I was told that they are on the phone trying to make a call to inform me for pickup (lies). I picked up my car and told them how disappointed I am with the service and they just shrugged it off and laugh about it. For the first time check engine light went off. A simple oil and fluid change brought me more headaches and a wasted whole day with all their lies. I would never recommend this Service Center. It was very disappointing.