Don't do business here. Had a minor body issue with my van that we... read more Don't do business here. Had a minor body issue with my van that went $1k over estimate and 2 weeks over time with no communication. My wife had to call daily to get updates and was told "my manager will call you back" every day for over a week with no response. We went without our family car for so long without any apology or understanding. To top it off, they did extra work like charging for a tire replacement, alignment (i only had a scratch on a door and drove my car over 200 miles after my body damage), painting a door that wasn't affected at all, and charging us extra for a moulding job that seemed exorbitant. Again zero communication about this. Finally when I went to pick up today, they told me I had to pay $2500, then $3,000, then finally $250 after I calculated the insurance checks they had to find in their system with my own calculator. I wasn't aware of any charges due, so told them I'd call with a CC once i got home which is 19m away, but that's the only time the manager even seemed to care - when he wasn't getting immediate payment. Shouldn't have to be a fight to get my own car and not get ripped off. Never again.
Absolutely the best Mechanics & Customer Service in the business.
I have been taking my vehicles to Townsend's since I found them about... read more I have been taking my vehicles to Townsend's since I found them about 16 years ago. I now make a special trip to take my pick-up there, as I have moved a few miles away. But, Larry, the owner, is an honest mechanic and runs a clean shop. He listens and is very concerned about doing quality work. If you want it done right the first time, take your car or truck (or van or bus) to Townsend's. Richard Norris
