We own a 2016 Entegra that has a recall on the Temper-Pedic mattress a... read more We own a 2016 Entegra that has a recall on the Temper-Pedic mattress and Entegra Corp told us to go to any dealer that handles our coach and they would replace the mattress free of charge with a sleep number bed. We ordered the mattress from Crystal at Paul Evert in Bullhead city on Nov. 26, 2016. She told us it would take about a week to get the bed. We decided to stay two 2 weeks just in case it took a little longer. We checked back after the week and they said it did not come in yet. We told her we were scheduled to leave there for Parker, Arizona. She said no problem they would come to Parker, Arizona and deliver it. We arrived in Parker Dec 12th and waited for her call. She never called us. We called again and was told it was coming in Dec. 20th. Still no call. Finally we called after Christmas and she said they would deliver Dec. 29th. before noon. We called again at 1:00pm. she said they would get it to us that afternoon. No one contacted us to cancel. The next day on the 30th no call so we called Entegra and told them the runaround we received from Crystal. Terrible customer service. We will never do business with them again or for that matter with Paul Evert. Ive seen a lot of negative reviews for Paul Everts and now I believe that what other customers have said is true. You'd think they would figure out why they get bad reviews.
Well I was really excited to get a brand new generator installed all i... read more Well I was really excited to get a brand new generator installed all in one day for a super price. The whole process was very smooth with excellent communication. After all was said and done the total bill was actually less money than I was expecting. First I was thrilled at the sales department for my deal but later was also thrilled by this A+ rated dealership. I hope I can help some folks make the right decision. Too many local bad places to take a chance with. Cowboys rv mart seems to clearly be the place. Congratulations to the big boss there. Job well done !
Hello there, just think im the guy to talk about these guys. Buying t... read more Hello there, just think im the guy to talk about these guys. Buying three units from them and using their parts and service for many many years. They really are just the best ever for the past many years. They even sold our vehicle in a very verey short time after it sat at another place for months and months.... Cowboys always make me happy. Charlie