I made an appointment the night before for 7:30am the next morning (apparently appointments aren't necessary though), but of course, I overslept and missed it. When I arrived at 10:30am, they were all very forgiving and super kind. Besides being very knowledgable, the staff was eager to help and was very patient at my lack of knowledge about car/auto stuff. There's complimentary coffee and soft drinks available for you as you wait, as well as magazines and free wifi. They offered me a ride to work so I wouldn't have to sit and wait. The ride to and from work was pleasant - Jim was very friendly which made my ride to work nice. They called me a few times throughout the day to update me with what's happening with my car, which was helpful.While I don't know too much about standard pricing for auto services, I think the price I paid was very reasonable. I got a smog test, safety inspection, oil change, rotated tires, replaced my air filter and fixed an annoying crack on my windshield for around $170, which I don't think is bad. They made a list of parts I should replace for next time, and did not pressure me to get the things fixed now. Ultimately, given the price and the great service, this place is a pretty good deal. I'll be coming back here for all my auto/car related needs.