Mechanic Advisor

Alignment in Arvada

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Auto Reviews in the Arvada Area

  • KeenanreviewedThompson Automotive

    I recently dropped off my 2019 Dodge Charger at Thompson Automotive be... read more I recently dropped off my 2019 Dodge Charger at Thompson Automotive because the steering began feeling stiff and rigid rather than smooth and effortless. Having some automotive knowledge, I figured this was due to the vehicle's power steering system. I didn't know exactly what type of power steering my vehicle had, as there are a few different options, but I knew that my experience driving the car had worsened. After dropping my vehicle off at Thompson Automotive and having it reviewed by one of their mechanics, I was notified that my vehicle didn't have power steering whatsoever, and thus, there was nothing to be fixed. Even the mechanic who inspected my vehicle reassured me as such, saying there would be nothing to do except add power steering to my vehicle. I insisted the steering was smooth until recently, but the mechanic shrugged off my concerns. Unconvinced, I called a friend who is a mechanic and runs servicing for a Dodge dealership. He reassured me that my vehicle does have power steering and informed me of different reasons why my power steering would be failing. With this in mind, I took my vehicle to a local Dodge dealership for another inspection. They notified me that my power steering rack was leaking fluid and that I would need a new rack and pinion. This was expensive but necessary, and upon receiving my vehicle with a replaced rack and pinion, my steering was back to normal. I'm disappointed in the lack of care and service from Thompson Automotive. I drive my car all the time, and my experience should guide the inspection process when diagnosing an issue. When I say that the steering used to be smooth and is now stiff, the mechanic should seek to understand why such a thing is occurring. How would it be that my car doesn't have power steering if I tell you it used to steer smoothly? Instead, my concerns were shrugged off. As a result, I cannot recommend Thompson Automotive to anyone seeking automotive repairs because of their lack of consideration and thoroughness when looking over my vehicle. At least they didn't charge for the time they spent misdiagnosing my vehicle.

  • Christy Naplin and the team at Thompson were great to work with. They... read more Christy Naplin and the team at Thompson were great to work with. They performed all the work on time, on budget and under an extremely tight schedule. Thank you

  • I have never had a worse experience. They are terribly managed. They d... read more I have never had a worse experience. They are terribly managed. They don't communicate and they are inept. I brought it in for a tune up and 2 hours later, I had all kinds of issues. Brought it back in and they said they changed bad plugs and coils and said it was fixed. Drove it out of their parking lot and it was ten time worse. Not fixed at all. I paid them a thousand to change a water pump. Paid them for the tune up. Brought it back in and it stayed in their shop for 6 WEEKS. They contacted me exactly 3 times over that period to tell me they did nothing and lied about someone working on it. Of those 3 times it was only because I complained online about not hearing from anyone. Finally found an email to Kenny and got a response immediately from his boss, nothing from Kenny. He never once apologized during the entire time. The boss took the initiative to send it up to the Erie location to have a real mechanic work on it. However, a thousand dollars later after a fuel pump install, it's still not fixed. They wanted me to spend another $1900 to try something else. I told them no. No more, I'm done. For my troubles, they gave me a whole $100 off! WOW, that was so kind of them after spending a few thousand dollars. After I got my car back, I didn't hear a word from anyone. They don't give a damn about customers, just taking their money. Never, ever again would I go near this business. This is not the first bad experience I've had with them, but it is guaranteed to be the last.

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