Extremely disappointed in their service and attitude. We brought a ve... read more Extremely disappointed in their service and attitude. We brought a vehicle there to look at a problem. That was the first issue, we should have merely gone to auto zone, where we would have got the original diagnosis that they gave us for free and not have paid $135+ for them to tell us you may or may not have an alternator problem, and you may want to replace the batteries. Again, I could have shown up to an auto zone, and they would have told me that for free. Next is that advice was "The beginning, and more than likely several more tests will need to be done, and those fixes which they quoted at over $1K may not fix the problem that we brought the vehicle in for. This tells me that this shop likes to "Throw Parts" at a problem and hope that it fixes the issue and does not truly take the time to figure out the root. Stay away from this company, I find these practices and mentality very unethical when it comes to car shops. Fortunately the shop we did end up taking the vehicle to has a better process in place and does not want to nickel and dime their customers.
They were so helpful. I had a really expensive service that had to be ... read more They were so helpful. I had a really expensive service that had to be addressed and they helped me fully understand what was wrong and they got me connected with the NAPA car car card. These people care about their employs and their customers and they are a great group to work with.
Today, September 27th, 2017, I went to CTM Auto repair and the owner B... read more Today, September 27th, 2017, I went to CTM Auto repair and the owner Bill Blackwell did a great job identifying and correcting the issue. He was very professional, knowledgeable and did a great job. I HIGHLY recommend this auto repair establishment.
