I felt like I was a member of the family... Some of the best customer ... read more I felt like I was a member of the family... Some of the best customer service I've seen anywhere... not just with automotive shops. -Kevin
someone with technical knowledge about your vehicle and can provide yo... read more someone with technical knowledge about your vehicle and can provide you an accurate idea of what to expect. They are highly accommodating, efficient and reasonably priced. I'm from out of state, was passing through CT when my BMW was disabled and towed to the dealership on a Friday. I was pretty certain the issue was a failed water pump, dealer said they would be able to look at it on Monday, not sure when it would be done, didn't stock that water pump. I called Vertucci's Saturday and moved the car there Saturday afternoon. It was fixed by Monday. Vertucci's charged me the same price for the parts that I would have paid myself (from my low-cost online retailer) and a fraction of the labor cost that would have been incurred at the dealership...and waived the diagnostic fee for this repair. If I lived near Wallingford, Vertucci Automotive would be my go to shop. They are a class act.
No way is this place a 4.4. Try 5.0. Kinda pissed me off to see such a... read more No way is this place a 4.4. Try 5.0. Kinda pissed me off to see such an unfair assessment of this business. I've even brought my Ferrari to these guys. They are fair, honest and trustworthy. Ben is great and always makes whatever issue my car is dealing with go away fast and at a price I feel is fair. No way is this a 4.4 business. My guess is the competition had their stay at home wives corrupt the numbers. Lol.