Very unprofessional! Called and asked if they were a certified Keyston... read more Very unprofessional! Called and asked if they were a certified Keystone mechanic and the owner said yes, he was certified to work on them. An appointment was made for "driveway service" and they were a no show. Two weeks later we called and they asked us to drop it off because it would make it much easier for them to do the repairs, so we did. It sat in their possession for over 90 days and absolutely nothing was repaired. During the 90 days, Shelley, (Queen of Excuses) never returned our calls or responded to emails and claims she never gets them. First she said she was waiting for the Warranty Company to return her calls. We called the Warranty Company and they had never been contacted by RV Doctor and assured us there records were spot on. When Shelley was confronted she said we misunderstood and she was waiting for the parts cost from Keystone and they were the ones not returning her calls. Then we called Keystone and they stated that RV Doctor Inc. is not an authorized repair shop so therefore they cannot purchase parts direct from the company. Lies on top of lies. Now we have picked up the camper that was there for leak repairs and a sewer gas leak and it has sat un-vented and leaked for 3 months. The smell inside is a lovely combination of sewer and mold. Do yourself a favor and take your business elsewhere.
We called and the he came out, said he needed to order an oil pan gas... read more We called and the he came out, said he needed to order an oil pan gasket and another part. He said "No problem, we can get you up and running by next week in time for your trip on Thanksgiving." He didn't come on the day he said he would come. My husband talked to him and he said the gasket didn't come in but he hadn't been back to the office to check to see if they came in the mail?? The next day we called and called and he didn't answer his phone. Needless to say, we haven't heard from him at all and it's been 2 wks. THANKS FOR NOTHING & GETTING OUR HOPES UP HIGH FOR OUR THANKSVING TRIP THAT WE HAD TO CANCEL THE DAY BEFORE WE WERE EXPECTED TO ARRIVE AT THE CAMPRGOUND AND FOR RUINING OUR THANKSGIVING. Honesty would of been nice if you coulnd't of done the job. We would of understood if we at least received a call back saying so.
He said he be back by Thursday to replace the AC/HP, he finally showed... read more He said he be back by Thursday to replace the AC/HP, he finally showed up a week later. Once we ran the AC long term we had a leak inside the RV that we never had, I called him and got told it wasn't his problem and wouldn't even come look at it. It came down to the unit not being level and condensation poring out one side instead of both. HE DOESN'T BACK UP HIS WORK.