I am from Jacksonville and I was passing through Naples when my car br... read more I am from Jacksonville and I was passing through Naples when my car broke down with no warning. I ended up taking it to Chet's to have a diagnostic done. They got back to me and told me my transmission pump had gone out and burned up my transmission. they told me they were 110% sure and it was going to cost me about 1900 before tax. I decided to take my car back to Jax and have the work done there. When I picked up my car the owner met me and forced me to pay him a hundred dollars for the diagnostic even though all they did was hook up the tool to the computer (they do this for free at autozone and other places). He swore to me they did a physical inspection even though my car had not moved from the spot the tow truck driver had left it the day before. When I took it to the shop in Jacksonville the guys there said no way was it the pump and the transmission is probably fine. They turned out to right and it was the torque converter which only cost $800 to fix. To put it simply, Chet’s ripped me off for the $100 they did nothing for and tried to make me pay to replace a perfectly good transmission that they probably wouldn’t have even replaced. To top it off, he was very rude when I picked my car up.
I have had my cars serviced at Ricks for over 10 years. I would not th... read more I have had my cars serviced at Ricks for over 10 years. I would not think of going anywhere else. Beyond their quality of work (which is outstanding) the entire staff is honest and forthright. Its a refreshing change.
This place has to be the best find in Naples. They are servicing a hig... read more This place has to be the best find in Naples. They are servicing a high mileage 12 year old Lexus and a high mileage 4 year old Buick Enclave for me. Much more fair on prices than any dealer. Courteous, funny, and down to earth. They don't come up with "hidden problems or charges." If more places in all businesses in Naples would take a lesson from these guys, they might stay in business longer. Being fair and treating the customer right go a long way for this older Naples resident. I tell neighbors about them and they go there and are just as satisfied with them as I am. And now they are going to take care of my 2012 SS Camaro!!!!