Do not use this body shop for your repairs. They lie and cheat. Citrus... read more Do not use this body shop for your repairs. They lie and cheat. Citrus Collision was paid for multiple new parts by my insurance company, they instead chose to purchase a recycled part. It looked horrible and was covered in deep scratches on the back window. (See picture) When asked about it, a man by the name of Don said it was new. He then handed the phone to the owner, Gene. I overheard Don in the background saying “she knows the lift gate isn’t new and already called the insurance company” Gene then got on the phone and admitted he bought a recycled part, saying it was the only way he could make money! Outright admitted insurance fraud and acted like it was acceptable. This is why I said they cheat. If they had wanted to substitute a recycled part, they were required to notify our insurance company as well as me, the customer for approval. Gene then proceeded to tell me the insurance company allows him to do this and gives him alternate vendors. This is why I said they lie. The estimate from the insurance company specified the lift gate was to be new and was not an option for an alternate supplier. Our car was returned absolutely filthy inside. It was covered in dust from being in a body shop that resembled a junk yard for three weeks. They had told me they would clean the carpet area and seat where an entire soda had been spilled in the accident, they never did. This was another lie. In addition to the poor quality of workmanship, they are probably the rudest, most condescending group of men I have ever encountered. They did not want me to call and ask for an update and got nasty when I did. They told me the car would be done on 8/7, I called to confirm the day prior and was told it would not be completed the day they had told me. Don said he had no idea who called and told me that. It was another week before it was done. They had our car for 22 days from the date insurance approved it and they still could not do a basic decent job. If you choose to use Citrus Collision be prepared to be treated badly, lied to and ripped off with parts that are not what an insurance company specified. Overall this was probably the worst customer service I have experienced in 30 years.
I've been looking for a body shop long enough.Finally I find one that ... read more I've been looking for a body shop long enough.Finally I find one that really suit what I needed.PINE HILLS COLLISION CENTER INC.,, is the real deal.I'AINT DOIN'IT bcause I got somes dough.I just want to guide anybody out there looking for a place to get their car fixed.the people are so cordial and very knowledgeable.take it from me.bcause I had some bad experiences b4.looking for place to get your car fixed after an accident or whatever??PINE HILLS COLLISION CENTER INC IS THE PLACE TO GO.407-521-0674 IS THE NUMBER TO CALL.
Terrible service, rude and unprofessional management. Had an appointme... read more Terrible service, rude and unprofessional management. Had an appointment for an insurance inspection 12/8/16 at 9am. Arrived at 8:45am, the place was closed. They were supposed to open at 8 according to posted hours. I called and Kris (the owner) said he was "on his way". He showed up at 9:30 complaining that I had called him and his business phone rings on his cell phone. He later apologized and we set up another inspection appointment the next day at 9:15am, for a different car. I arrived the next day at 9:10am, the business was closed so called him at 9:30am (he was already 15 minutes late). He said he would be there in "half an hour". I said "forget it" and left. Total waste of time and gas.
