Advance Driveline

This has got to be one of the worst auto shops of any kind. I went in to have my Jeep axles re-geared. They quoted me $1,238,  which was the lowest price I found. But when I went to pick it up, they told me I owed over $1,800. There was no extra work, no unforeseen problems, no complications with the Jeep. They simply claimed they never quoted me $1,238 and had no idea where that figure came from (of course, they had zero notes from the phone call or a written price estimate anywhere). I reluctantly paid their price because I had no choice. I was told that to get their 1-year/12,000 mile warranty on the work, I'd have to return and  have the gear fluid changed after 500 miles. I did so, only to find out this cost another $153. How clever... they only honor their work with a warranty if you pay for it. This "mandatory" follow-up service is included in the price at every other shop in town. So after being bait-and-switch overcharged for the service, then getting squeezed for another $153, the total price was just under $2,000 - which was equal to the highest estimate I got anywhere. Had they been honest about their prices, I would have never visited this shop. I would STRONGLY recommend avoiding this shop at all cost.

To make things worse, they were also supposed to install a pair of c-gussets on my front axle (small metal bracing to strengthen the C bends for oversized wheels). I asked specifically if they could install this while doing the axle work. He put me on hold for 10 minutes to talk to his technician about it before confirming that it would not be a problem. When I dropped the vehicle off, they again confirmed the c-gussets would be installed. I called the shop 48 hours later, just to be sure they found the c-gusset kit and instructions. AGAIN, they confirmed they had and it would be done. When I picked up the Jeep, they acted like they had no idea what I was talking about. "C-gussets? Who told you we'd install those?"

This place is literally the twilight zone. They quote prices then pretend they never said it. They offer to perform services, confirm, then re-confirm, but act as if you never mentioned it 2 days later.

If you do business here, you deserve what you get. The fact that they are still in business is baffling. They're disorganized, unreliable, and essentially deceptive. AVOID AT ALL COSTS.