"DON'T LET THE BUTLER DO IT" ShouId be zero stars. I took my car in f... read more "DON'T LET THE BUTLER DO IT" ShouId be zero stars. I took my car in for not having air. They replaced AC system. Picked my car up on a Friday evening right before closing and noticed a vibration and loud whinning sound when the car is idled as well as the fan was speeding up and slowing down depending on if I use gas pedal. Took car back the next Tuesday. Butler call me and sad all that noise and vibration is coming from needing a motor mount and I needed an alternator for the fan issues. Now keep in my mind I only went in for no air. We approved the repairs anyway. Car continued to have the same issues after doing all of the new repairs. They said let them keep the car over the weekend and they will replace the compressor because I told them that's the only thing that changed on the car before all of these issues. Got a call saying they changed the compressor and car is ready but it's still having the same issues. Since I wasn't satisfied with that explanation, we now have a new problem "CVT transmission" is causing the whinning and vibration. I picked up my car and took it to another shop the same day. I found out Butler broke a bolt while replacing the compressor. They never disclosed this to us. Keep in mind they supposedly put two compressors on the car. We had Butler pick up the car from the second shop to remove the broken bolt. After that visit, we had Butler take the car back to the second shop to verify the work. This time the bolt wouldn't tighten. This led me to believe the broken bolt was still in the compressor. Took the car to a different Butler to fix the bolt. I took my car to two other shops and there's nothing wrong with my transmission. I guess I'm stuc with this more than likely refurbished compressor!! A shade tree mechanic could've done better work than this.
In the middle of a road trip with my 100+ lb dog and three children un... read more In the middle of a road trip with my 100+ lb dog and three children under school age in temperatures over 100 degrees, my transmission began leaking. I was referred here by a customer at a nearby car shop who could not perform the work on what they said was a broken seal resulting in the loss of all my transmission fluid. The owner of this shop treated me like family, even offering to watch my dog while I went to a nearby car rental shop (upon his recommendation) to continue my trip. He kept me updated as he continued the work, determining that an additional seal had also broken. He ordered this part, repaired the second seal, and tolerated multiple phone calls for updates with absolute respect. Despite all the additional work, the total was less than the original estimate. I only wish I lived closer to take all my auto repair work (and that of anyone willing to listen to my high recommendation!) here. Truly a God-send for this military mom who was in desperate need of help!
