If I could give a negative rating I would. Stay away from this place a... read more If I could give a negative rating I would. Stay away from this place at all costs. They are overpriced and do not hold up agreements. They made a verbal contract with my son (which Georgia acknowledges verbal contacts as legally binding) to set up a payment arrangement so he could get his truck back as soon as it was done. Once the truck was done they changed it up and told him he had to pay the full $4,000 to get the truck. There were two witnesses that heard the verbal agreement and the shop manager, John even admitted to my mother on the phone he made the agreement with my son. This truck is our livelihood. Without it there is no money. Corporate is no help either because this is an independent store. The owner, Gary Rowe, does not communicate at all. I have sent him an email and requested phone calls and he refuses to speak with me. I am retaining an attorney. I am also alerting the news stations because upon reading the reviews I see that this is common practice for them. When we got the estimate back I told my son it was way too high and we needed to go elsewhere. He said he had been told we couldn’t because they had already started working on the truck. So they were already working on it without permission to begin. Red flags everywhere! The only reason I allowed the truck to remain there for repairs was because of the agreed payment plan. (By the way- the truck is actually mine and in my name- so they did repairs on a vehicle without the owners permission, as well) If anyone would like to fight this fight with us feel free to contact me at joymcdonald321@gmail.com
I was very pleased when I was told that the expensive brake repair was... read more I was very pleased when I was told that the expensive brake repair was not a safety issue. There has been a rattling sound when I brake, but it does not bother me if it is not a safety issue. I appreciated the honesty. -Farris Goodrum
They replaced my low beam headlight promptly while I waited...very cos... read more They replaced my low beam headlight promptly while I waited...very cost efficient. They have been and will continue to be my go-to mechanics for my Honda. I find them to be very honest and tell me upfront what is needed.
