Just picked up our car and she looks great. Scott and team made our r... read more Just picked up our car and she looks great. Scott and team made our repairs following a small accident as pleasant of an experience as possible. The car looks like new, and drives like nothing every happened. Plus they handled everything with our insurance company. Five Stars...
Great customer service, really helped me out with the rental car which... read more Great customer service, really helped me out with the rental car which was ready for me at Needham Collision when I dropped off my car and and I was able to return it to them as well. Kept me updated through the whole process. Really friendly and knowledgeable staff.
I had a terrible experience with the owner Bob at DiCicco’s. I dropped... read more I had a terrible experience with the owner Bob at DiCicco’s. I dropped off my Jetta on a Monday like he told me to so that he would have the parts there already. I got rear ended and needed to get the bumper replaced and one of the back lights. He said no problem…he could take care of it in 2 days for $450. I was happy since I wasn’t going through my insurance as the accident was sort of my fault. By Thursday he still hadn’t called. I called Bob around lunch time which is when he decided to tell me that he ordered the back light for the wrong side. The company he usually gets his parts from apparently didn’t have the correct light in stock until that morning. So he said he’d have it ready by end of day Friday. He still hadn’t called me on Friday around 4pm when I called and he still didn’t have it done. He said they got super busy and he should get it done Monday. From Monday – Thursday he was completely avoiding my calls. I’d call from a different number and he’d pick up and act all shady. It took a total of 13 days and ended up costing $1275. I swear they took advantage of me just because I’m a female.