have been coming for 2+ years now. initial visit was for an engine pr... read more have been coming for 2+ years now. initial visit was for an engine problem that no one else had been able to fix (4 diff places!) and they did! good service, good prices - i'll keep coming back!
The price of the vehicle I purchased changed (increased $300.42 by his... read more The price of the vehicle I purchased changed (increased $300.42 by his wife ) from the agreed upon original vehicle price I made with Mr. M--- after I signed and closed the bill of sale with him. This increase affected the amount financed. When I brought this matter to the attention of Salim (his wife) , she stated that the finance company was charging me the $300.42 for not paying cash and because they were financing the balance of the sell for me. I contacted the financial institution WL and the representative stated that their company does not charge such a fee. The finance company was concerned that bogus information was being given to customer. I immediate called the salesman and his wife. I left a message for the wife. I spoke to M---- who stated that this fee was the Ameri-Benz doc fee. I told him I had already been billed a doc fee of $29.00. He told me to contact his wife, who will not return my calls. I have been calling the salesman and his wife since 3/2/2016 (made my concern known on 3/1/16) to date. I have called the dealership twice to try to resolve this matter to obtain a refund for the erroneous fees she assessed me. I have placed 7 telephone calls collectively to the owner and to his wife (who prepared the loan papers) and to date neither of them will return my telephone call.
The engine light of my Honda CRV was on, so I took the car to a nearby... read more The engine light of my Honda CRV was on, so I took the car to a nearby shop. The owner told me I needed a new catalytic converter after reading the code on the computer that they hooked up to my car. I need my car, so I told them to fix it, even though it cost me close to $800. A few weeks later, my engine light came on again. When I took it back to the shop, they told me that they would need to keep the car for at least a week, and that it would be costly. I decided at that point to take the car to someone else. A friend recommended Vince’s Motors on East Monument Street. When the same catalytic code came up, they were able to pin point the problem as a $3 hose that needed to be replaced. The $800 that I spent on a repair that I didn’t need could have been used to help pay for my son’s college expenses. I can trust Vince’s, and I am now a very loyal customer!