Best service in Tuscarawas County. Oil Change & Tire Rotation all done... read more Best service in Tuscarawas County. Oil Change & Tire Rotation all done in 1Hr. All employes friendly and helpful. Service above and beyond what i had expected. Kudos to all at the Service Center. I will return when i need any kind of help. God Bless Harry Humphries Auto City and all employes. Edward (TED) Beal.
I work for a different dealer and bought an obsolete part from their p... read more I work for a different dealer and bought an obsolete part from their parts department for my personal vehicle. They charged me $40.00 shipping that took almost a week to receive. Both dealerships are located in Ohio and the part was not very heavy (6 lbs) and not oversize. If I was to send them the same part from my dealership it would have cost $11.00. I contacted them and got "it is what it is" I feel I was gouged on shipping costs.
I purchased my truck from Loudon Motors of Minerva in September of 2... read more I purchased my truck from Loudon Motors of Minerva in September of 2015. Was treated very good as a client. I brought my truck in for its first service, with 4200 miles on it, on December 23. I recvd a call in the afternoon stating my truck was wrecked! I couldn't believe it. I even asked them if they had the correct vehicle owner. As it turns out, of one the service reps took it out for a test drive to see if he could identify a noise, and lost control, sheering a telephone pole completely along w a mail box, sent the truck airborne, then took 120' to come to a stop. All at 40mph!?!?? When I initially met w the GM, I was confident that Loudon would do the "right thing" and make it right. I called the GM the Saturday afterwards, and conveyed to him I did not want the truck back due to the lie and the abuse the service rep put my truck through. He said he would work w me once the insurance est came back. I put $10k down & made 3 pyts. In order for me to get into an exact match, I would have to invest $7k more. They want it repaired, and then would offer me $1k for my inconveniences, & 6-8 weeks w out my work truck. I call BS. Its in the shop for 1 week now after 3 weeks of them dragging their feet &/or not responding to my communication(s), and will be in for another 2-3 weeks. There are over $15k in body damages, close to $2k in front axle and steering where the front axle has shifted 2" towards the driver side, and we haven't got to the mechanicals yet.
