Wanted a full inspection of the car including fluids and evaluation of... read more Wanted a full inspection of the car including fluids and evaluation of rust. Not sure all fluids were mentioned in the report clearly and no mention of rust. Possible exhaust leak and was told to bring to muffler shop. Rear tires and two bent rims ( third party repair) and they would need to hold car for 3 days or more to complete. suggested they that I pick up car, then they could coordinate rim repair and tire install for one day in future when tires arrived and rim guy had time. Should be one day job if coordinated. Answer: “We don’t work like that. I would need to leave car. Also tires hard to find??? “. So I picked up car, arranged for rims to be repaired by another shop and another shop had ordered and received tires and already made an appointment for the install. They will also evaluate and repair exhaust and evaluate corrosion. Except for time working on car I can keep and use my car. Person at check out needs to understand all comments made on invoice and go through with customer. Stop use of “technician has been dispatched” as it only means will get to it when we get to it. I like supporting the Auto Shop, but I think you still don’t have people in place to run larger business. Much better when you talked with owners on drop off and pick up. So now I need to consider another garage to service my vehicles as I can’t leave my car for days sitting in a parking lot when I can be driving. Also lots of cars sitting around a shop is not a good look for potential customers.
The Kirby family have treated my car with respect, and though their pr... read more The Kirby family have treated my car with respect, and though their prices are high at times, it is still cheaper than stealership prices. The two cars I have owned I have taken to them. My 2002 Volvo S40 turbo had many problems, an I don't believe the check engine light ever went off in that car. At a "brakes for less" chain store an unscrupulous mechanic damaged parts of the suspension and break system of the car. After legal action, Imports plus was chosen as the shop that would do the remedial repairs. They completed the repairs and also found a dangerous fuel leak and fixed that as well. The car ran spectacular after that and I was satisfied with their work. The second car (and my current one) is a 2006 Acura RSX Type S. The only problem I had with this car was a pesky electrical issue that was giving me an airbag warning light. Nowhere else I went knew how to fix this issue, but after imports plus certified ASE professionals hooked it up to their diagnostic tool and got the error codes turned off. No warning lights and no more worries. I recommend them to anyone who has a luxury import car and doesn't want to pay dealer prices, you'll find cheaper mechanics, but none as quality.
