I was never told that the tires were not balanced. Tires were mounted ... read more I was never told that the tires were not balanced. Tires were mounted on the rims but never balanced. Not balancing the tires caused damage to the tires after I drove the RV on the highway . This caused an extremely harsh ride. Violet and heavy shaking. When I returned the RV to JV Houston Tires & Wheels I was informed they could not balance the wheels because they did not have the proper hubs for the tire balancing machine. I have attempted to have the tires balanced, at my expense to no avail. This has gone on for a year with no attempt to rectify the problem. Very hard person to deal with.
We hired to repair our food truck. JD is the name of mechanic shows u... read more We hired to repair our food truck. JD is the name of mechanic shows up in our warehouse on June 15th at 3:00 PM. He ran a visual inspection and test drive of our truck and concluded we need to change our transmission. By the nature of our business, we need to fix it quickly to maintain our schedule of many events. We paid him cash and bought him some additional tools. He promised to come back 9:00 PM when our truck return from last shift and he planned to remove transmission at evening time and this morning he supposed to put the new transmission. He did not show up last night. I called him many times but I could not hold of him. I do not know his address and I have no way to find him. We are reporting this incident to police. Anybody out there, do not use his services.
I took my car to Texas-German Autohause for a diagnosis and possible r... read more I took my car to Texas-German Autohause for a diagnosis and possible repairs on 03/02/2016. Later that same day at approximately 5:45 I received a phone call from a staff member who identified himself as Mike. I gave me a verbal account of the issues based on the diagnostic test and quoted a price for the test and repairs, $2323. I told him that was high and asked what was most necessary which he replied valve cover and gasket. I told him to go ahead with the valve cover repair and wait on the others until further notice. The called ended at 5:56 pm. Texas-Garman Autohaus closes at 6:00 pm. At between 6:30 and 10:00 pm I call Texas German Autohaus and left a several messages for Mike and several in the general mailbox to PLEASE DO NOT PERFORM ANY REPAIRS ON MY CAR. I again called the shop at 03/03/2016 6:00 am to 10:00 am and left several voicemails two urgent for Mike and in the general mail box to NOT PERFORM ANY REPAIRS. The shop opens at 7:00 am. Approximately 10:30 I spoke with a staff member from the front office who said that the repairs had been started on my car as of last night. When I got to the shop my car was not in the repair bay or visible from the front lot. Mike came to me and said that I approved repairs and he started working on my car 03/02/2016. I told him that could not be because the shop closed at 6pm and I got off the phone with him a few minutes to closing. I asked for my car. He left for about 30 to 35 min. and said you approved repairs so we worked on your car. I told him that I cancelled that approval before he started working on my car. He left and stayed gone for 45 mins. My car still not in the repair bay or pulled to the front. I walked past the repair bay to behind the building to find my car being repaired. Staff members tried to get me to leave the area but I would not. I requested my car. I was informed that I had to pay $665.48. I paid the bill because I needed my car back. I quoted Engine Belt and labor would be $490.00 in addition to not approving the repair.