I was never told that the tires were not balanced. Tires were mounted ... read more I was never told that the tires were not balanced. Tires were mounted on the rims but never balanced. Not balancing the tires caused damage to the tires after I drove the RV on the highway . This caused an extremely harsh ride. Violet and heavy shaking. When I returned the RV to JV Houston Tires & Wheels I was informed they could not balance the wheels because they did not have the proper hubs for the tire balancing machine. I have attempted to have the tires balanced, at my expense to no avail. This has gone on for a year with no attempt to rectify the problem. Very hard person to deal with.
We hired to repair our food truck. JD is the name of mechanic shows u... read more We hired to repair our food truck. JD is the name of mechanic shows up in our warehouse on June 15th at 3:00 PM. He ran a visual inspection and test drive of our truck and concluded we need to change our transmission. By the nature of our business, we need to fix it quickly to maintain our schedule of many events. We paid him cash and bought him some additional tools. He promised to come back 9:00 PM when our truck return from last shift and he planned to remove transmission at evening time and this morning he supposed to put the new transmission. He did not show up last night. I called him many times but I could not hold of him. I do not know his address and I have no way to find him. We are reporting this incident to police. Anybody out there, do not use his services.
The only reason I am giving Momentum Volvo 5 stars is due to the absol... read more The only reason I am giving Momentum Volvo 5 stars is due to the absolute wonderful care and service provided by Keith and Julio in parts. Matthew in service was very kind however, Jonathan the "service manager" has no clue how to adequately do his job and should never be involved with any kind of customer interaction. His negligence and sheer audacity towards customer care has me wondering how he even got his position. If you are going to do any business with Volvo save yourself time and strife and go directly to Julio or Keith. They are PHENOMENAL and know how to do their jobs and that the customer's experience is a priority to them. Truly a horrible experience turned around due to the diligence of both Keith and Julio. Thank you, gentlemen for stepping up and going beyond for me in fixing the issues that arose. Note to management: seriously consider putting Jonathan in the back far away from customers, also, do not allow him to send emails when he is so inadequate at his job.