I have been to several auto repair shops in Houston and this one is ab... read more I have been to several auto repair shops in Houston and this one is absolutely the worst of them, by far. So I wanted to do a simple state inspection on my car, which runs very well without any noise or problems. Their behavior was so rude, unprofessional, and dishonest and they wasted my time by making me visit four times without finishing a simple inspection although they charged me for that. First time I went there, "their machine was down" so I came back the day after. After several hours of waiting, the rude staff told me that my car needs a CV axle replacement that costs $400 and without that replacement, they won't pass the inspection. (Note: CV axle is not even part of the state inspection!) But regardless of that they charged me for the inspection service and they gave me a 10-day grace period to fix this axle and come back to finish the inspection for free. So I replaced the axle in another shop for $250!! and came back the next week to finish the inspection for free as he promised me. But guess what? "The machine was down" again so they asked me to come back the day after. Finally, I took my car for the forth time and he told me "their machine is still down" and I need to take my car to another shop in order to catch the registration deadline. But I have already paid them for the inspection. When I complained, they just denied the whole story and whatever he already promised me to do. VERY RUDE! I do not recommend this shabby shop to anyone. I wish I could rate them zero stars.
Very crooked, dishonest business. They charged me $3000 dollars for a... read more Very crooked, dishonest business. They charged me $3000 dollars for a repair. I paid for it with my American Express Card. They then declared that my car ownership and the repair warranty belongs to an old, White man who helped me tolled the car off the road. I had to call American Express to dispute it as a bad business deal. The manger asked for 0 proof from a White handy man to assure the ownership of the car, but he demands to see my car title, the credit card recipt to prove that it's my car and that I paid for the repair. He even insinuate that the man is letting me use the car temporarily. I showed him the original sales contract of the car that stayed with the maintanece book from many years ago - the only paper I had at the time. He refused to look at it. He just asked for the title paper of the car more aggressively.. The credit card used for the transaction has my name on it and it matches the record in the front side of the repair order. He refused to look at it. He just asked for the credit card recipt more aggressively. I was denied of my 10 day check up. I was denied of my ownership of the car. I was denied of the warranty. He asked me to leave, saying I have a bad attitude. Nobody would trust a 2 year warranty when one is denied of one's standing as a customer, as owner of the warranty, as a paid consumer and the car owner, simply because one is not an old, white man. This whole thing is just bad, bad, crooked deal...
I was never told that the tires were not balanced. Tires were mounted ... read more I was never told that the tires were not balanced. Tires were mounted on the rims but never balanced. Not balancing the tires caused damage to the tires after I drove the RV on the highway . This caused an extremely harsh ride. Violet and heavy shaking. When I returned the RV to JV Houston Tires & Wheels I was informed they could not balance the wheels because they did not have the proper hubs for the tire balancing machine. I have attempted to have the tires balanced, at my expense to no avail. This has gone on for a year with no attempt to rectify the problem. Very hard person to deal with.