Car Spa

The short version is that car spa damaged my vehicle and have given me the run around for over a month without fixing it. I was a repeat customer who brought multiple cars there for years (probably spending a couple of thousand dollars all together). Never again.

Long version: 1 month ago, on a Saturday, I came in for an oil change and general cleaning (inside and out).
After the oil change but during the cleaning inside the car, an employee broke my rear view mirror off in such a way that it couldn't be reattached.
The guy who broke the mirror was very apologetic and I wasn't particularly upset about that (accidents happen).
What did bug me was waiting beside my car for 30 minutes until a manager (Juan) could look at the damage and take down my details. On the back of their copy of the receipt, I wrote down my name, number, make, model, VIN, etc and since it was the weekend, Juan promised to call me on Monday with a resolution.

No one calls me on Monday.

I wait until Thursday to call them and after 20 mins on hold am told that the part has been ordered and that they will call me when it comes in.

No one calls me the following week.

I call on Friday and after a lot of hold time, I am told that the wrong part arrived, had to be returned and the correct one ordered. I will be called when it arrives.

No one calls me the following week.

I show up in person on Sunday and talk to Juan (who doesn't remember me of course). I describe the repeated calls, the repeated runaround and how after three weeks, this just needs to be made right. He promises, to my face, to make amends and take care of me and fix my mirror. I am clear that I will wait 1 week  and if it is not resolved by then, I start posting my experience online.

That was 9 days ago.

Car Spa, your staff lie to your customers, repeatedly, on the phone and in person and it reflects very poorly on your company as a whole.

It must be obvious by now to anyone reading this that they never o