Went in to get a oil change and fuel filter change for my diesel. The ... read more Went in to get a oil change and fuel filter change for my diesel. The oil change was fine as far as I can tell. But the fuel filter change was botched because they used some cheap fuel filter. The truck has a sensor that tells how much life is left in the fuel filter. Before I got 300 miles down the road the sensor was telling me to change the fuel filter. I change these filters most often before the sensors tell me to and this was the first time I have seen this happen. So if I ever use them again I will take my own filter and not use theirs.
The beginning of October 2012, I called David to arrange to bring my m... read more The beginning of October 2012, I called David to arrange to bring my mounting machine from San Angelo to him in Odessa for repair..(260 mile round trip) After a week I called him to check the status of the repair. He said it would be 3 weeks before he could look at it as he was in the middle of a "big Project". I called 3 weeks later and he hadn't been able to look at it yet. I just called him again(1-16-13), and 3 months later, he still hasn't look at my machine. Now I must drive the round trip to get my machine that still hasn't been repaired. All the while I've been paying someone else to mount my tires. This guy is a joke. I'll never contact him again.
This is my experience just this morning. My son asked us to take his v... read more This is my experience just this morning. My son asked us to take his vehicle in to get two new tires on the front. He had just gotten two tires for the back. We specifically asked them to put the new tires on the front regardless of the manufacterers suggestions. We came back to get the truck, the tires are ON THE BACK!!!!!!!!! My husband called and told me that they had not done as we'd asked and said it would be around 4 hours before they could fix it. What?!! No, so I called them and a very young male answered the phone and told me I promise you not Sears, not Firestone, none of these places will put the new tires on the front. I hung up and called Firestone. A really nice guy whose name is Frank answered and I asked him this. If I brought you my car that I had already put new tires on the back and asked you to put two new tires on the front, would you do that or would you put them on the back. He said. Its your car. You want them on the front, we'll put them on the front. We can give you the manufacturer's recommendation, but ultimately it's your car and your decision... Wooooo, blown away. Good Buy Discount, Hello Firestone. I'd rather pay an extra cost for quality tires than have to deal with little boys who can't do what is asked of them.
