This man is a running a poor business that in my opinion did a clear b... read more This man is a running a poor business that in my opinion did a clear bait and switch I made reservations through Uhaul and was given a clear cost of 19.95 per day and 55 cents a mile I refused additional insurance in that I was covered under my personal insurance. When I picked up the rental I was not informed of having to use their insurance to rent or that their rate was different from that given to me by Uhaul however when I returned the truck the rate I was charged for mileage was 69 cents a mile and I was charged for additional insurance coverage so a bill that was quoted as 55 for an estimated fifty miles worth of use was now 83 dollars. When I disputed the charge I was told that the person needed to correct it was not available and that he would call me upon his arrival to the store later that day which never occurred. I have had to file a dispute with Uhaul and I hope that this gets corrected however I will never even buy a piece of gum from this man or facility because I will not have any confidence in his faithfulness as a business owner. It is not ok to not be upfront about the cost of your product and to sell it as one thing then charge another after the fact. If I could give a negative rating I would however to post this review it required me to give it at least one star
So, this review is going to be a long one because it is a long story. ... read more So, this review is going to be a long one because it is a long story. I want people to know though. I took my car to get a State Inspection and an oil change. I had never been there before, but I though I would try it. Well, after waiting a normal amount of time I am told that my car needs two things to pass inspection. A transmission mount and a license plate bulb. I was told the transmission mount was broken, but that they did not have one. So, he said that he would call their warehouses to find one. He was unable to find one and said it would have to be ordered, so I told him I would try to find one myself and call him back if I couldn't. Well, I couldn't find it either except by ordering, so I just called him and told him to order it. This all happened on a Saturday. He promised me that they would have the part by Monday, so I said I would be there Wednesday morning to have the repair done. So, I drive up there Wednesday and walk in to get it repaired. I am then told that they have not received the part yet and that I will receive a call when they do. So, as I'm getting ready to leave I run into the man who I talked with Saturday. He then checks and tells me that what happened was they ordered the part, but the warehouse didn't do their job and order it. He says they might have it tomorrow. So, Saturday (a week later) I call them again and am told that they still don't have it. This time they tell me the warehouse dropped the ball and didn't inform them that the part wasn't available in the aftermarket world and that it would have to be ordered from the dealer. He then promises me that it is verified they will have it Tuesday and to bring in my car Wednesday ( a week and a half later from the first visit). So, I go in Wednesday (today) and they go ahead and pull it in and put it on a lift. I am then told that they received the wrong part. My car is a manual transmission, but they had received a mount for an automatic transmission. He tells me though that he ordered a backup with the dealership just in case this happened, but he won't have it until this afternoon. So, I have left my car their with them and await a phone call saying it is ready to go. I will update on what happens. So, as far as I'm concerned this is beyond unacceptable. Today is strike three. I'm extremely patient and had just wrote this off as an odd one time incident, but not now. This place seems incompetent and unable to simply obtain a part. The only reason I'm still having them do it is to get done today. If I get it done somewhere else they'll have to order it as well and there is no telling how that will go. Couldn't go worse than this though. So, if they don't get it fixed today, they can just forget and I'll go through the headache of taking it somewhere else. Either way, I'm never going back to Meineke. NEVER! I ALSO GIVE YOU A WARNING! STAY AWAY FROM THIS PLACE!
Awesome customer service! I drive close to 15 minutes to get there, pa... read more Awesome customer service! I drive close to 15 minutes to get there, passing by many other shops. Todd Tribble "Big T" does a wondeful job making all customers feel welcome and of course the service is great. Recommend them to anyone.
