The work that was done on last visit was done properly, albeit very ex... read more The work that was done on last visit was done properly, albeit very expensive. I received a Quote for more work that needed to be done. I contacted other Subaru Repair Shops and got their quotes....They all come in at 50% or more less for exactly the same work. I was disappointed, as I have been going to All Wheel Drive for several years. I trusted them. I understand that AWD needs to make money, but charging 50% more is over the top for me. They have lost me as a customer.
I brought my car in for a check engine light. I let you know that I ha... read more I brought my car in for a check engine light. I let you know that I had replaced the gas cap and was curious if there was anything associated with that which could cause the problem. You charged me 250 to replace a gas cap because you needed an hour of labor to get the car set up for testing. I just googled what the first thing to check is if your check engine light is on and it says to check the gas cap. I even asked you on the phone if there was anything I should check before bringing the car in. I’ve been coming to you consistently for the past ~8 years. I would expect better customer service.
I am giving 2 stars because they fit me in last minute and have helped... read more I am giving 2 stars because they fit me in last minute and have helped me in the past. But this recent experience was awful. I spent ~$1,300 fixing an issue, which they told me they fixed. I then trusted the fix and drove across the state to just break down from the same issue I went to them to fix, and in a very inconvenient location. Now I am spending money to get it towed, fixed at another shop, etc. What was the ~$1,300 for?
