Great work by honest people. Owner apologized for the cost of replacin... read more Great work by honest people. Owner apologized for the cost of replacing the serpentine belt because the floor had to be removed to access the engine. Not their fault.
drew in the service center is the best advisor I have ever met and I w... read more drew in the service center is the best advisor I have ever met and I work in the business! I have had the pleasure of working with him on my VW beetle a few times. Every job he has done he kept me informed through the whole process and always returned my calls! I drive all the way from Surprise for their customer service alone. I always leave feeling confident in my repairs and satisfied with the price. Thank you Andrew!
Desert Auto Works is a trusted family favorite. My brother-in-law rec... read more Desert Auto Works is a trusted family favorite. My brother-in-law recommended them to my Dad, who recommended them to me. Ownership/management has changed from Ken to Diego and Sergio, and we continue to use them for years now. They are not my sole auto repair source, because I like to have several flavors of mechanic.Desert AutoWorks has a smart, small, business-like flavor. They are not the cheapest, but your car and your phone call do not get lost in a shuffle; they keep you generally well-informed. They are not bozos when it comes to diagnostics. Though they do sometimes make mistakes, they make a sincere effort to take personal responsibility for diagnostics. They don't do unnecessary, dishonest work. They do not pad their recommendations or seek to meet service billings goals like a Midas shop.