I'm glad to be back at Pacific German with another Audi. The service i... read more I'm glad to be back at Pacific German with another Audi. The service is excellent as always, friendly atmosphere, and most important...my car is in great hands. Thank you Shawn, and all the guys there. Florin M. Tustin, CA
Shawn and his team do great work! I have been bringing my 1998 Aud... read more Shawn and his team do great work! I have been bringing my 1998 Audi A4 Avant to him for service for over 7 years. It has over 240k miles on it and Pacific German has kept it running smoothly even as parts become harder to find for the older Audis. They have always been extremely honest and provided great service. My last trip to Pacific German was for a grinding noise that only occurred during downshifting and an Engine Warning that had not reset. Apparently, a muffler clamp had shifted and was occasionally rubbing on the drive shaft. The Engine warning was caused by a failure in the Secondary Air Injection Pump caused by the rivets holding the pump together failing with age. Instead of delaying the repair to order a new pump, they replaced the failing rivets with new fasteners and saved me the cost and delay of ordering a new pump. Great work and service yet again from Pacific German.
it is true, they do "care" at the care shop .mark is the most knowledg... read more it is true, they do "care" at the care shop .mark is the most knowledgeable person I know when it relates to anything about any motor vehicle. I first brought in work truck's for the company I worked for, then my personal pickup, my chevy Tahoe was stolen and striped and his crew put it back together again as it was, mark and his wife rose to run a tight ship and really do care about the work and the customer .they really do back the work without question on the warranty. I have only the very best comments to give, you can trust mark without any concerns because he will have already taken care of any issue before it is a problem. Michael F.
