Within a 2 week period, 3 of my 4 tires had nails and screws found in ... read more Within a 2 week period, 3 of my 4 tires had nails and screws found in them. I had to purchase a new tire for the first situation. The following week I had to make another visit for damage done to 2 other tires. They heard about my belief as to why I am experiencing this. Fixed the problem tires and sent me on my way..... NO CHARGE! They made a bad situation into a situation where I could be grateful for something. Thank you so much to the manager of Hermosa Beach American Tire Depot. It meant a lot!! I will be back! Sharon Holkey
OET had my problem diagnosed within two hours and had my car back to m... read more OET had my problem diagnosed within two hours and had my car back to me within the same day. I was shocked when I was told that the problem was minor. My repair cost substantially less than I expected. I knew then, that I had finally found an honest mechanic.
The owner, Glen, really knows about taking care of your customers. I ... read more The owner, Glen, really knows about taking care of your customers. I didn't know what to expect from an independent BMW repair shop. My factory and extended warranty ran out and I needed a starter replaced and the dealer quoted an arm and a leg! On Sunday evening I left a voice message requesting a quote for the service to my car. I immediately received a text message with a quote early Monday morning. Ruben was not just genuinely a cool guy but very straight forward and open about the quote and diagnostic. The prices beat the other repair shops' I contacted and the experience was way better than what I experienced at the dealer. I even received video clips of him showing me how he replaced the starter and other steps. Honesty, no gimmicks, the best price I explored, great customer service, and I will definitely continue my servicing needs here
