First let me say the African american manager I assume never greeted m... read more First let me say the African american manager I assume never greeted me. We had new tires and two alignments done and less then 6 months later the tire was half bald which obviously indicates the alignment was not done properly. As soon as my husband begin to question and ask about next steps we were immediately told to read our contract and we were basically "dumb" for thinking that should be pointed out. The manager said come back later and I'll do the rotation although you didn't read the contract over and over in an extremely patronizing manner. I have an 08 ml350 in good condition so if the work had been done right we would not need new tires less then 6 months later. More then that this gentleman is basically "yelling" at my husband as if he is not intelligent. My husband is an accountant of high intellect I then informed him not to contract me because we own a business and are aware of how contracts works. At the end of the day we do what is right for the customer not in a manner that demeans or patronized them. He begin to yell louder mock me say " I'm not dealing with you I assume because he did not want to be corrected by a women. This man was extremely unprofessional condescending. Funny thing is when the caucasian women went to get her car he placed her keys in her hands warmly and said have a beautiful holiday. But I did not even get a how are you today. Being in management for 17 years I have never personally experienced reverse racism. Guess there is a first time for everything. Please stay away from this place. If you can't please read your contract and you will be better served if your non black. Good luck and choose wisely.
This is one mechanic shop that you would like to visit when you really... read more This is one mechanic shop that you would like to visit when you really need your car fixed. They really take care of you, very honest, reasonable and they do things right the first time. My car is getting old and needs more maintenance and repair. I trust Bill, the head mechanic. Hassan M. Orange, CA
I have had oil changed a couple times here and when a problem occurred... read more I have had oil changed a couple times here and when a problem occurred with the on-board computer of my sons vehicle I really did not want to take it to the dealer as I have had negative experiences there previously. I was hesitant to trust the "corner service station" over the dealer but figured I had little to lose. It took 2 days for their mechanic to locate the problem, but it turned out to be a bad connector and not a $200 part. My vehicle was returned running fine and sparkling clean for a fraction of what I would have paid at the dealer. The service manager and mechanic are not the typical young kids but mature, knowledgeable and professionals that really make you feel like they care. William P. Orange, CA
