I owe Orange County Harley-Davidson’s service department a HUGE DEBT O... read more I owe Orange County Harley-Davidson’s service department a HUGE DEBT OF GRATITUDE! I was preparing to acquire a used Fat Boy with 47,000 miles on it from a seller in Arizona and before finalizing the deal, requested a safety inspection (which they offer for a mere $110.). I was lead to believe this Harley was valued at $8K, in perfect running condition, had been recently serviced and was good to go. It was not. This motorcycle had more maintenance issues than all the celebs in Hollywood combined and was unsafe to ride. With over $3K in essential repairs and the probably more once the engine had been opened up (they heard a noise in the cam) I quickly learned that this alleged $8,000.00 Harley actually had a street value of $2K. It had multiple oil and blown forks and broken cables, the rear tire was on backwards…a four page list of problems resulting from the complete lack of care and proper maintenance. I guess that’s why it was delivered to me on a trailer instead of ridden to me. Thank God I hadn’t signed the Bill of Sale. When I rejected the purchase after receiving OCHD’s very detailed inspection results and estimate of repair, the seller became belligerent and threatening which I suppose is to be expected when dealing with a predatory seller. DON’T GET SCAMMED!! If you intend to buy a used Harley Davidson motorcycle, let the OCHD service crew inspect it first. Look, finding a good, honest and thorough mechanic is like finding gold nuggets…they are few and far between. The seller of the used motorcycle tried to argue that OC Harley was merely trying to sell me a motorcycle from their inventory but I received no sales pressure…in fact the manager himself apologized to me for the great disappointment I was feeling and didn’t try to show me a single bike they had for sale. Prior to coming here, the service department at OCHD was recommended by a good friend who is in a Harley club. Every member of his club (from 3 counties) relies on OCHD for their maintenance, repairs and upgrades. When you walk in they make you feel like a valued customer and this friendly atmosphere made my bad situation so much easier. I cannot thank these people enough…go visit them and see for yourself. Their service crew sets the bar so high that other motorcycle mechanics need to charter a plane just to see it.
I recently had service done to my motorcycle and I filled out a survey... read more I recently had service done to my motorcycle and I filled out a survey there, but just in case it gets lost I would like to thank everyone who helped me. I can't remember all the names, but Melissa, Drew are 2 of the people who helped. I don't want to leave anyone out, so please extend my thanks to all. Your staff has outstanding customer service skills and should be commended. As I said before, word of mouth is a VERY powerful advertisement, and I will tell everyone I can about your store and why they should go to you first. Thank you again, and whatever my bike needs, I will get from you.
My very first time here was for a factory recall my Honda had on it an... read more My very first time here was for a factory recall my Honda had on it and it was for the swingarm, service was great then and every time I have been here I am treated like family. This is the friendliest, courteous and knowledgeable store by far I have ever been to.
