My deceased father used to take his Saturn Vue here back about 15 year... read more My deceased father used to take his Saturn Vue here back about 15 years ago, and the place was really great. In memory of the old man, I continued his legacy and kept taking the vue to Academy Car Care. Been a repeat customer for about 8 years or so. In that time I've had good service but lately it really has taken a turn for the worst. I first noticed something was amiss by John Massey (The owners son). His attitude really makes you wonder if he cares about his dad's business at all. Once this behavior began I should have found another shop probably 3-4 years ago. If he treats repeat customers in such a callus way, It makes me wonder how he treats his staff. A few visits previous I noticed odd things like various bolts not being tightened down properly (requiring me to take the car back in). Once again, trying to do as my dad would have done, I had the car taken in for a new clutch. Everything seemed fine for the first 10,000 miles. Now the clutch feels about as bad as it was at 70,000 with the stock clutch. Took it in and was told clutch was normal. Very frustrating the disconnect between management and the mechanics. I have a feeling that there is internal conflict with the staff here and they will take it out on your car. My trust us broken, and I will find another shop to do business with. Shame.
Brought my car in to have the water pump replaced. Got a call every h... read more Brought my car in to have the water pump replaced. Got a call every hour or so for something that would cost more money. Then got THE call. Blown head gasket. Estimate went from $500 up to $2000. I had no signs of a blown head gasket. Compression test was fine, never overheated, ever (not even once), no loss of power, no white smoke. Decided to have them just put it back together so I could get a second opinion. At first they told me it was definitely blown. When I picked it up, the owner said it "possibly had a leak". So, either my car magically regenerated its own head gasket or someone lied to me. Also, I can't prove it, but I'm 90% sure they put oil in my radiator to make me think it was a blown head gasket.
We have used Academy Car Care for over 12 years and have found them to... read more We have used Academy Car Care for over 12 years and have found them to be totally trustworthy, highly skilled, and friendly. I have never known a more honest shop or one with more commitment to serve their customers. It is great to be able to leave our vehicles there and know Cal and his team will provide the very best service that fits our needs.
