Rich & his team are amazing! From the start he made a very unpleasant ... read more Rich & his team are amazing! From the start he made a very unpleasant situation painless (sending tow truck, we dropped off our rental at his shop & he arranged to get it back to enterprise etc.) and kept us informed the entire way. I was only interested in working with an entrusted Audi factory repair shop and Elrich certainly has rightfully earned their position on that list. My previously smushed car looks better then new, it's clear they take pride in all aspects of their work, with is rare these days. I wouldn't hesitate to recommend Elrich to ANYONE! Thanks Rich!
my first car accident I was recommended by my insurance company to go ... read more my first car accident I was recommended by my insurance company to go to grobens. I was apprehensive at first but the staff was very friendly and helpful. I had the estimate done and got into a rental all right in the grobens office. the repairs took a bit longer then I was initially told but the work was great. I couldn't even tell my car had been in an accident. overall I was very happy with the repairs and would definitely go back. lets just hope I don't have to :)
I found a great staff of caring people who did most of the paper work ... read more I found a great staff of caring people who did most of the paper work for me, a walk through the spotless shop showed me what a professionally run facility this is. But the best was getting my car back, it was perfect just like the day I got it. Laura, the manager explained everything to me in a way that i understood exactly what she was saying, no talking down to me just facts. These guys are the best!
