Wonderful people. After having my car misdiagnosed by another repair s... read more Wonderful people. After having my car misdiagnosed by another repair shop.( they told me I needed a starter, and a battery) John and his crew at Ultima diagnosed my vehicle as having a charging problem. They replaced the alternator, and turned a lousy experience into a good one. I will be back. hats off to the fine people at Ultima Automotive.
1 star only because there is no lower rating. Had screw in my tire whi... read more 1 star only because there is no lower rating. Had screw in my tire which they charged me $20 plus to fix. Had to return about 17 days later for leaking air and they put in 5 pounds and said "you better keep an eye on it." Took to dealership for repair of their repair and told they had ground down the area around the puncture so far that tire could not be repaired. Cost $295 for new tire to replace the 6 month old tire that Tuffy ruined. Only after help from the Corporation headquarters, returned to Tuffy New Port Richey and manager examined tire and confirmed it could not be repaired and offered $200 - which he thought was fair. Will never use Tuffy for anything and STRONGLY caution anyone from ever using this Company. Horrible work, Horrible customer service and obviously use inexperienced, unsupervised and/or untrained 'mechanics'. Only advice is - run.... run far and run fast. You may think this slanderous but it is only slanderous if it is not true. I GUARANTEE, this is true and have their paperwork and dealership paperwork and several witnesses to back up story.
Great people. Very skilled techs. They have my business.
