Extremely Happy with the work done here as well as the awesome custome... read more Extremely Happy with the work done here as well as the awesome customer service. Tim was Great!!!!!!! I highly recommend this place for any work needed. It may have only taken 15min to fix my problem but to me it was a very huge deal as i have been struggling with this issue for months...
I took my car up there because it was overheating and my estimated amo... read more I took my car up there because it was overheating and my estimated amount was 260, that included the 100 that was already spent on the most expensive part needed. Their mechanic broke an expensive piece while taking everything apart , so now they are charging labor plus the part that they broke. They wouldnt give a set price on anything until today the day i go pick up the van after everything is said an done , i tried to talk to then about everything and were completely rude to me and acted so entitled. This was suppose to be a simple repair. Same day job and they turned it into a four day job thats twice the amount it should been (520 including the 100 that was already spent) because their mechanic messed up. I had to miss my sons physical theropy , speech theropy and occupational theropy and a feild trip we already paid for because of them breaking another part and to add to it when we finally got to pick the van up on the 5th day , the battery was dead and they had to jump it just for me to get it home, the battery WASNT messed up when i brought it too them.
Dave has worked on my family's cars for years and we were so upset to ... read more Dave has worked on my family's cars for years and we were so upset to move out of state because we worried we would never find a mechanic like him again. Although I am no longer a customer, I recently called Japanese Auto Specialists with a question about a repair they did two years ago. Dave went above and beyond to help, even speaking to my local mechanic to work things out. Dave is so knowledgeable, honest and generous ; and I appreciate the time he has taken to give advice, explain my options and then do good work. Japanese Auto Specialists will take care of you - I highly recommend them! -Alice Oliver