Broke off the oil filler cap on my vehicle (it's a push-down-and-turn,... read more Broke off the oil filler cap on my vehicle (it's a push-down-and-turn, like a medicine bottle; they clearly just wrenched it off, tool marks were obvious). Refused to replace it, claiming it just broke spontaneously. Wanted me to pay them to order one from another state, and wait a week for it to come in. I bought a new one at an auto parts store the same day, for half of what they wanted to charge me for the privilege of having them break it. They took no responsibility, and offered nothing to make it right. AVOID.
Dave has worked on my family's cars for years and we were so upset to ... read more Dave has worked on my family's cars for years and we were so upset to move out of state because we worried we would never find a mechanic like him again. Although I am no longer a customer, I recently called Japanese Auto Specialists with a question about a repair they did two years ago. Dave went above and beyond to help, even speaking to my local mechanic to work things out. Dave is so knowledgeable, honest and generous ; and I appreciate the time he has taken to give advice, explain my options and then do good work. Japanese Auto Specialists will take care of you - I highly recommend them! -Alice Oliver
I took my wife's 2011 Toyota Sienna to a local Toyota Dealer and was s... read more I took my wife's 2011 Toyota Sienna to a local Toyota Dealer and was shocked when they presented me with a $2400 estimate for a new water pump..Yikes!! Called Japanese Auto Specialist. Spoke with Dave. He was knowledgeable, professional and emailed me a quote within 30 min. Far less expensive than the dealer!! I booked an appointment, dropped off van and it was fixed by the afternoon!! Great value,service and well worth your consideration when you are in need of a trustworthy mechanic. Jerry Hendry