Worst customer service I have ever received in my life. No respect for... read more Worst customer service I have ever received in my life. No respect for my time, no respect for my business, no respect period. Had ordered parts back in June 15 with Oscar for my Porsche, it is now July 15 and I have been calling, emailing, texting and no response. This is completely unacceptable and terrible business practice. You do not ignore your customers! If you didn't want to do the job to begin with, this should have been communicated initially! No need to waste my time especially a month of my time! I am so upset and can’t even think straight…. When I called the shop and finally got a hold of Oscar he acted like he didn’t even know who i was and put the blame on me for not being able to reach him although he gave me his cell phone number initially and told me that I should email or call him directly the last time I was in getting a repair because I couldn’t reach him at the shop! No apology, no sorry, nothing. Unbelievable. I've never been and felt this disrespected in my life. I want to speak to the shop owner Mike immediately and I will be seeing him this week to discuss the situation. If he has ANY INTEGRITY AT ALL, Obviously I am not going to be taking my business here and I will be going elsewhere as this relationship has been burned, but I think he needs to know the type of business practice that his partner is engaging in. At least have SOME INTEGRITY and get back to me, this is childish and we are supposed to be professional adults!
I have had my cars serviced at Ricks for over 10 years. I would not th... read more I have had my cars serviced at Ricks for over 10 years. I would not think of going anywhere else. Beyond their quality of work (which is outstanding) the entire staff is honest and forthright. Its a refreshing change.
This place has to be the best find in Naples. They are servicing a hig... read more This place has to be the best find in Naples. They are servicing a high mileage 12 year old Lexus and a high mileage 4 year old Buick Enclave for me. Much more fair on prices than any dealer. Courteous, funny, and down to earth. They don't come up with "hidden problems or charges." If more places in all businesses in Naples would take a lesson from these guys, they might stay in business longer. Being fair and treating the customer right go a long way for this older Naples resident. I tell neighbors about them and they go there and are just as satisfied with them as I am. And now they are going to take care of my 2012 SS Camaro!!!!