Did not authorized oil change Cost extra should have verified
I brought my car in for an oil leak. They said oil was leaking from 4 ... read more I brought my car in for an oil leak. They said oil was leaking from 4 different places. They told me I needed 2100 dollars worth of work. I declined the work and made time to look at it myself. Found out it was leaking only from the VVT solenoid. Tightened it down and I fixed the issue myself. They charged me 79 dollars to look at it and which neither item they told me about was an issue. They also lost my windshield wiper fluid cap. Instead of them replacing the original cap, Danny went to O’reily’s and bought an aftermarket cap made for a Gm vehicle, when he knows that my car was an Infiniti. I now have to replace the cap myself out of my own money. I am very disappointed and will never go there again. I will also tell all of my friends and coworkers to stay away from there unless you want to throw away some money. I would love for someone to contact me about this experience as I deserve a total refund.
I was told that the same tire as the other three tires the vehicle had... read more I was told that the same tire as the other three tires the vehicle had would be ordered, instead when I showed up to pay, it was a different brand than what we agreed on. A call beforehand would’ve been nice to make sure I’m okay with that other brand. Instead I was left with no option, but to accept it. I had to ask why another brand’s tire was installed rather than what we agreed upon? The sales associate said it would take a week or two to get here from California. Why wasn’t I notified via phone/email beforehand??? Instead, deciding to proceed with another option.It’s a shame, I used to love doing business with Extra Mile.
