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A friend of mine recommended Nicks Wrenches to me. Said he was the bes... read more A friend of mine recommended Nicks Wrenches to me. Said he was the best and honest too. I had a 1994 Toyota 4Runner in need of repair. It was constantly running hot and I couldn't take it anywhere without carrying a jug of water with me. I didn't have much money so I kept putting having it repaired off. Finally, I broke down and called Nick. I took it to him and got a sense that he was indeed an honest man, hard to find now days in the mechanic field. Not only is he honest, but he knows a heck of a lot about cars. He ended up having to replace my radiator and a few other things. It ran great after that and I felt he gave me a very fair price. After that, with my SUV being so old, I kept having to take it back for other various repairs. The last time I drove that SUV was when I took my ex husband to the airport. He was moving to San Francisco. On the way back, my SUV broke down. Nick had someone tow it to his shop. I forgot what it was this time but he repaired it. When pulling out of his shop, my brake line broke. This was the end of my beloved 4Runner. Nick was in the process of re constructing the brake line when he told me it was best if I sell it because it was starting to be one thing after another. I took his advice. Nick let me keep my truck at his shop until it sold. He also lent me a car he had that he occasionally lent out to customers so I could get back and forth to work. My truck finally sold. I will be forever grateful to Nick and all he did to help me. I have a new car now, but I know if I ever need any work done, he's the one I want working on my car. Thank you Nick for all that you did to help me. I will always be grateful!!
On today 01-05-2016 at approximately 3:30pm- 4:00pm, I went to the Ult... read more On today 01-05-2016 at approximately 3:30pm- 4:00pm, I went to the Ultra Klean Hand Car Wash to get my car clean as I have done for the last 10 years, I don't know when it change its management; however, my complaint is surrounding the unprofessional behavior of one young man. While I can say that my experience with this car wash has been favorable, on this day it was not. After paying and tipping my cleaner, I proceeded to get into my car, only to find out that the cup holder was still as filthy as when I came in, I informed the cleaner of its uncleanliness and the younger man, who was new, said no problem Miss, I'll clean it now (Very Respectful); However, when I went to place my laundry bag back into my hatch back trunk, I noticed that they had failed to vaccum the back of my hatch back, thus the pine needles from my Christmas tree was still in affixed to the hatch back floor and back seats cover. This oversight was quite disturbing to me because I constantly find myself having to repetitiously ask the cleaners to go back and clean general areas of the car that as professional cleaners they should know should be clean before turning the car back over to the customer. When I expressed my concern and frustration to the young man, who stated, "Listen Lady, if you don't tell us to clean the trunk area, we don't go in and clean people trunks, but if they ask us nicely to clean their trunk, we do it. But you have to ask us." I advised him that I said when I pulled up for service, I said to him that I would like to have my car clean both in and out, and the back as well. He said okay, but failed to do it.
