Quality Plus Auto Care

Wow, this place is just awful. I spoke with their very kind representative on the phone a week prior to bringing my car in for a simple brake change. We had an in depth conversation about what I needed and when. I was told they were a mechanic behind due to illness but if I brought my car in on Monday, it would not be a problem at all to have it done by late Monday afternoon (3/4ish). I told them exactly what the dealership said needed to be repaired. Longer story short - when I called to check in some OTHER lady, who was VERY VERY Rude and who has absolutely NO business representing a company - informed me that not only was it not ready, they hadn't even looked at it yet. It was coming on 1 PM at this point. A little while later, the same woman calls me back to inform me they will not be able to get it done as no one in town has the brake pads. I tried to explain the situation and find out the process in getting the equipment required and honest to God the woman was so incredible crass and rude that I was left baffled. I did not realize it was MY responsibility to ensure that their staff communicated. I did not realize it was MY responsibility to ensure they have what they need in stock to do the job THEY promised they could deliver. It is one thing to be a poorly ran business as this, but to be RUDE and hateful on the phone to a potential customer. What's worse? I get home and my tire has a hole in it from a screw. So these people actually ended up causing me stress AND costing me money to repair the tire that got damaged in their pathetic excuse for a business. AVOID them.