Diagnostic services service near Buzzards Bay, MA

Excellent service and outstanding technicians! I will recommend that people bring their vehicles to SSA. Everything was explained to me, and I even quotes for additional work to consider. I definitely will be back very soon.

Pat could build a car for you from scratch. Well I suppose he'd need a forge. Aside from that...I'f you have a European car that you care about and you're in New England check out Roundel Motor Werks. You should travel to get your car worked on here.

On 11/13/2012 I dropped of my 2003 Ford Escape to Cape Auto Body & Service in Plymouth, MA to diagnose two cylinders that were skipping. Although I do 99% of my own mechanical work, I have been using this company for probably close to 15 years on the rare occasion I do need an outside service company. On 11/14 Cape Auto called and told me when the job was complete. They also told me my valve cover gaskets were leaking and needed to be replaced. I got the vehicle back on the 14th and worked on it myself on the next day to replace these gaskets. In doing so, I found the threads stripped for the #4 cylinder spark plug. I called Jim, one of the service managers, and he denied that they even touched this cylinder. Now for some background. First, I am certified for numerous brands of engines ranging from air cooled small engines to diesel engines rated at excess of 1,000 horsepower. I personally changed the spark plugs in this engine on Oct. 3, 2012 and torqued them as I always do for plugs going into an aluminum head. Usually when removing plugs set in my engines, I can easily do this with a 3/8” drive ratchet. When I needed to remove the “only two plugs” Cape Auto replaced, I needed to use my 1/2” drive ratchet because they were way over torqued!!! Jim claims that he worked with the mechanic on my engine the entire time and that the mechanic never touched any other plug except the two new ones. As I previously mentioned, I have been using this company for many years and have observed Jim (and the other service managers) these times I've visited. They do NOT hover over their mechanics doing their work. As a matter of fact, the desks they work at face the opposite wall of the service garage giving them no possibility of seeing the actual work being done unless they physically stand over their mechanic's shoulders. And, if Jim had been watching his mechanic closely, how did he let him/her over torque the “only two” spark plugs they claimed to have touched??? At this

A great place to have your car serviced! Everyone is very helpful, and honest in dealing with their customers. I highly recommend.

Owner seems to be very uneducated, could not explain addition cost for work that was not authorize initial repair was not performed. Will not be returning to this facility.

Repairing Most Domestic & Foreign Vehicles

Prime Sales & Service Center is a Mercedes dealer serving all of MA including Hyannis, Cape Cod, Barnstasble, Plymouth, Wareham and Falmouth. Our luxury cars include the C-Class, E-Class, CLS-Class, M-Class and S-Class. We also specialize in Mercedes service and repair. Our service center is staffed with certified technicians ready to assist you with any repair and maintenance needs.