Audi service near Chanhassen, MN

Never actually fixed the issues I was experiencing. It seemed as if they recommended something for an issue they really didn't know how to fix, didn't care to research, OR an approach of new brakes just cause it's easy money for them. Ive left them a voicemail and email to return my call to discuss, but they haven't returned my call.

Did the diagnostic on Friday morning at 7:30am 9/22 and never received the estimate to get repairs. It took the entire day to get the car back and still no idea on how much it will cost. Called yesterday and asked for the estimate, said they emailed it. That didn't happen. Would be nice to know what the price would be for repairs!

Was told we needed new filters when TGK just changed them at our last visit. To top it off the car was dropped off at 7am and didn’t get worked on till late afternoon. Then told to pick up at 5:30 pm and had to wait 30 minutes for the vehicle. Come on this place can do better customer service.

Overall the work on my vehicle was flawless, but the communication was below standard. I had schedule an appointment for an oil change and for a service check an my rear breaks. I dropped my truck off a day ahead of schedule as requested so they didn't have to wait for the vehicle to arrive to start work. On my appointment day I received an estimate in the afternoon which was great but greatly over estimated. I then called a few hours before the shop closed because I was wondering what the status was. I was told "I was just about to call you, are you okay with the estimate? We have the parts in shop, and would be ready Friday." I agreed and denied some of the other work requested because I didn't feel it was needed and waited till Friday. I expected a phone call when the vehicle was ready. I never received that call. I called them an hour before the shop was closing, I was worried or thought I did something wrong. I was shockingly told "We decided to pull two vehicles ahead of yours due to them having more severe damage. We figured you could pick your vehicle up and drive it this weekend and return it Monday as the work is minor and your vehicle is drivable." After that conversation, I decided to let them keep it because I was so worried about it getting bumped or even worse inadequate service(a rush job) to get it in on Monday. Monday morning I finally got the call that my vehicle was ready. Overall so far the work has held up and no problems. Knowledgeable mechanics that I believe could address and fix any problem you might have with your vehicle. I would say my experience. Stay close to your appointment. Call frequently to make sure the shop is working on your vehicle, and giving updates during your appointment window. To make sure your vehicle is being worked on. It took a week to do an oil change, and replace only the rear breaks/rotors, with all parts in the shop.