At first I enjoyed the service that Kennedy provided my family. Qui... read more At first I enjoyed the service that Kennedy provided my family. Quick turnaround and a somewhat positive attitude. More recently I had them do some service on my vehicle; I was miss quoted on the price. The service they did do did not fix the problem. Mario makes assumptions before he truly diagnosis the correct problem. Their labor rates are on the high side; the parts mark-up prices are disgusting and when questioned about their service or diagnosis instantly he becomes defensive. I will never bring my car or truck back to him; no matter who is doing the work.
I thought I had found a reliable auto repair. I was wrong! I took my... read more I thought I had found a reliable auto repair. I was wrong! I took my car into Honest 1 in July of last year for an oil change.. They said my car was in excellent condition. I knew it was because even though it is a 2006 Highlander, I take very good care of it. So when I took it in Jan, 24, for an oil change, I was shocked when the Tech told me I needed new front and back brakes. My pads were very worn. They sure went down fast in those 5 months! I could tell he was taken back when I told him I had new brakes put on by Toyota and I had only put 14,000 miles on them. He gave me a price for new brakes and I left feeling very puzzled. I am the only one who drives my car and I am not hard on my brakes. So, I had a friend take a look. SURPRISE!! They are NOT worn and still looks new. I believe the Tech saw that I was at the 60,000 mark and figured I wouldn't question the timing to replace them. Toyota replaced them at 46,000 miles. Needless to say, I will not be back!
Great service, fair price. Staff was great and I got a 3 year warranty... read more Great service, fair price. Staff was great and I got a 3 year warranty on my service for less than I would pay for a 1 year warranty repair elsewhere. Highly recommended
