I thought I had found a reliable auto repair. I was wrong! I took my... read more I thought I had found a reliable auto repair. I was wrong! I took my car into Honest 1 in July of last year for an oil change.. They said my car was in excellent condition. I knew it was because even though it is a 2006 Highlander, I take very good care of it. So when I took it in Jan, 24, for an oil change, I was shocked when the Tech told me I needed new front and back brakes. My pads were very worn. They sure went down fast in those 5 months! I could tell he was taken back when I told him I had new brakes put on by Toyota and I had only put 14,000 miles on them. He gave me a price for new brakes and I left feeling very puzzled. I am the only one who drives my car and I am not hard on my brakes. So, I had a friend take a look. SURPRISE!! They are NOT worn and still looks new. I believe the Tech saw that I was at the 60,000 mark and figured I wouldn't question the timing to replace them. Toyota replaced them at 46,000 miles. Needless to say, I will not be back!
I was all alone with no one around, or coming out of their warm homes ... read more I was all alone with no one around, or coming out of their warm homes to see what was the matter with the starting and stopping (turning over) on my car on a below -0, cold cold cold January night. It was around 10-10:30ish (pm) when, all of a sudden, my car stopped. I was like, "Nooooo this cannot happen to me on the very 1st below zero, windy-as-heck, crazy Minnesota weather night!". Heck no! I was in disbelief. I was gonna have to walk about 7 blocks to get to the nearest gas station, buy a gas can, get gas, and all because I either, ran out of gas, or, the fuel line froze from that crazy Minnesota night wind. So, I toughed it out and walked those super long blocks of North East Minneapolis. Over the tracks, I saw a filler station...Bobby & Steve's! Yes, let me get warm and then I'll tread back through the freezing cold 'b*tch-slap-ya' wind we, as Minnesotans, are all to familiar with. At the counter, after I warmed a little, there was a Bobby & Steve's employee being waited on. He, and another store employee, was commenting on driving in or being in a car with no heat in this weather. I joined in when the topic of the 'wind' was mentioned. I said, "Try walking about 7 blocks to get here, walking back 7 blocks to put gas in a car that won't and might not start, with the wind b*tch slapping you in the face every few seconds, now that's coming from a crazy person". I mean, come on, you have to be crazy or crazy enough to walk in the weather we experienced for the last week or so...right? Nose hairs freeze upon taking a deep breath thru the nose. Coughing because you took that deep breath. Coughing even more because you can't stop coughing due to the 1st cough! We all know that feeling, but factor in the 20 below zero wind chill. Anyway, this really nice guy...Chuck, helped me that night. He gave me a ride back to the car and put the gas in the car from his gas can. He was soon called to another stranded vehicle call and took it. I thanked him and he was off. My car
Great service, fair price. Staff was great and I got a 3 year warranty... read more Great service, fair price. Staff was great and I got a 3 year warranty on my service for less than I would pay for a 1 year warranty repair elsewhere. Highly recommended