I would give it 0 stars if I could! My husband and I have lost ALL CON... read more I would give it 0 stars if I could! My husband and I have lost ALL CONFIDENCE in this Dealership. I trusted them and took their word for everything and gosh I feel gullible and stupid for taking our vehicles here. The service department is absolutely HORRIBLE- Terrible service experiences, poor diagnosis and workmanship, and high prices! After several awful customer experiences I started taking our vehicles to a different repair shop they discovered multiple repairs and maintenance that I had paid for had not been completed or was completed incorrectly and repairs had been misdiagnosed. My husband and I will NEVER step foot in that dealership again- even to purchase a new Honda when it comes time. We experienced everything from both front wheels almost falling off after new tires were installed because the lug nuts were over tightened and the lug studs were being pulled through the hub, to being lied to from the service manager about a CV boot being torn after a transmission seal was replaced and the manager wanted us to pay for it, to misdiagnose on a brake issue when I was told the brake pads needed to be shimmed- brake hardware just needed to be lubed and serviced because 2 of the pins where seized- the new shop discovered this in two seconds JUST BY THE TECH LOOKING AT IT (simple fix that Honda could not figure out), to the valve cover gasket leaking oil after the 110k mile maintenance performed then they pointed it out and gave me an estimate on how much money it was going to cost me to fix it, to an oil sensor having a severe leak several times. I could go on, and on, and on... This was over the course of about 2-3 years with both our vehicles.
This transmission shop explained clearly the problem and how it needed... read more This transmission shop explained clearly the problem and how it needed to be repaired. Their honestly is refreshing, one of the few repair shops I would highly recommend.
We were on vacation to visit by brother in KC over the Labor Day weeke... read more We were on vacation to visit by brother in KC over the Labor Day weekend. As we began our trek back to Minnesota we determined our wheel bearing was obliterated. We had to contact our insurance company for roadside assistance. No one was open on the holiday so we decided to take a chance with Bert. We dropped our vehicle there and left our keys in the drop box. Bert called the next day and said he'd have us up and running between 1-2pm. He called us shortly after noon stating he was done early. The work was excellent and the cost was very fair. You can trust bert with your automotive needs. If I lived in the area he would definitely become my go-to guy. Thanks Bert!!!! Steve O-Prior Lake, MN
