You need to stay away from this mechanic because he doesn't t know how... read more You need to stay away from this mechanic because he doesn't t know how to fix cars. He told me that i need to fix my thermostat and there is a leaking problem in my car as well. He told me that he even could t find the thing that was leaking. He was fixing my car last Saturday, and just wasted my time and money. He started at 11 am and finished at 9 pm. He told me that he started to fix smth else instead of the thermostat because first he couldn't t find that thermostat. Eventually when he found that thermostat, he wasn't able even to fix it. I came home from my job on Friday, and there was a steam coming from my car, so on Saturday i called this idiot, who doesn't know his job at all. I was home on Sunday and didn't t drive my car. On Monday i barely could reach my job. There was a steam coming from my car again and that thermostat sign was on my dashboard again. I went to a car service, and they fixed everything for me. Thanks to that service i drive my car safely now. They told me that whoever was fixing my thermostat didn't t tighten up everything and it could blow up my engine and got me in big trouble. I paid $200 for nothing. He told me that he fixed my thermostat and i couldn't t drive my car even for one day. He didn't t fix my thermostat. So if you want to waste your time and money, and if your want to damage your car, you need to call this guy.
Horrible customer service. Was not able to get hold of anybody to answ... read more Horrible customer service. Was not able to get hold of anybody to answer my question about my vehicle. I purchased it there about a year ago and decided to give their service a try, but was very dissapointed. Will not try again.
Sales person, Jack, was top notch, 5 stars. Jeff the technician and hi... read more Sales person, Jack, was top notch, 5 stars. Jeff the technician and his manager Greg Heins in service department, not even 1 star. HORRIBLE HORRIBLE HORRIBLE SERVICE. We bought a brand new Sienna and after getting home, noticed that the bottom cushion of middle seat was wobbly. We made an appointment to get it fixed, they said bring it back another day. We did. After 2 days, they did not even call us once to tell us what was going on with the van. We called in to complain and the service manager Greg said that they were supposed to call us...but they didn’t. So after 2 days of having our van, they tell us that they had to order parts to fix it so we had to bring the van back AGAIN. The manager called us and told us the parts were in that it would be fixed in 5 minutes...WRONG. It took half a day. They called us to tell us it was fixed and to pick up. Well the seat is still wobbly. Obviously a wobbly seat raises safety concerns, especially if our kids are going to be in there and obviously, this service dept. does not care about the safety of their customers. After 4 appointments, waste of time, and waste of gas, we still don’t have a fixed seat. Never again will we buy another TOYOTA or any car for that matter, from JAY WOLFE TOYOTA IN TIFFANY SPRINGS.
