I called to get an appointment for the paint on my Cadillac SRX to get... read more I called to get an appointment for the paint on my Cadillac SRX to get fixed. The lady I spoke to was extremely rude and said she wouldn’t make me an appointment because, “It would cost more than my vehicle was worth”. I was nearly speechless. I definitely would Not recommend.
I am new to St. Louis And found West county autobody online and decide... read more I am new to St. Louis And found West county autobody online and decided to use them because of the reviews. I cannot believe the excellent service they gave me being a woman it seams that auto repair places take advantage of a situation like mine my bumper was hanging down, rubbing my tire, I got an estimate from them ffor what I thought was going to be something simple. After getting the estimate and and realizing bodywork is quite expensive. He gave me the option of just reattaching it after spending over an hour with me and my car charged me nothing, when I insisted I pay he said all he wanted was my business. WELL they had it forever thanks West County auto body
I took my car in for the $99 brake special at the end of July '14 to h... read more I took my car in for the $99 brake special at the end of July '14 to have my front brakes taken care of. I was told I had a seized caliper and that they should be replaced in pairs - an additional $485 and that my pads were worn unevenly 2 & 8mm (they hadn't gotten to the rotors or anything else yet). I told them I wanted to check to see if they were under warranty and it turns out they were, so I had them stop what they were doing and put it all back together. The service advisor was not happy about that. The next day, when the dealership was done with my car, they told me that there was nothing wrong with the calipers - nothing needed to be replaced in the first place and that calipers don't need to be replaced in pairs - unless you subscribe to the 'one went out, the other probably will too' theory - and that the wear measurements they gave on the pads were completely inaccurate. My takeaway from this place - they will gouge you for hundreds of dollars at the drop of a hat if you don't know anything about cars or don't think to question your warranty or get a second opinion. Do yourself a favor and stay away from this place.
