One of the best auto shops I've ever been to in Charlotte. The owner w... read more One of the best auto shops I've ever been to in Charlotte. The owner was super nice and helpful. The waiting room is awesome! There was a Kuerig coffee maker and some very nice and clean waiting area. I had to get a ground wire replaced on my car and they charged me next to nothing. They also noticed something was wrong with my car when they pulled the car into the shop. They came to ask if they could see what was wrong with my breaks and they wouldn't charge me at all for looking at it because they were worried about my safety and just wanted to check them, of course I said yes. They came back and told me both of my front control arms were bad. They gave me and estimate on a printed out sheet of paper to tell me what the cost was to fix it, told me what to do, and gave me an estimate on how long they had left before they were completely done. Great people who were pleasant and honest. The other bad reviews have no clue what they are talking about and were very petty. I plan on taking my car to Super Eagle in the future.
Had and issue with my M5 that even the Hendrick Dealer couldn't figure... read more Had and issue with my M5 that even the Hendrick Dealer couldn't figure out. Searched the web and found BCH Imports and figured I would try them out. They not only found and fixed my problem, they showed and explained everything in detail and communicated via email and texting which means everything to me since I am very busy and can't get away from work very often. They have earned my business and plan on returning soon to get some "custom coding" done for my lights and windows. I encourage anyone who has a BMW to visit these guys first.
This service center used to be one that you could depend on having dep... read more This service center used to be one that you could depend on having dependable repairs for a moderate cost, NOT ANY MORE! The owner has gotten extremely greedy with mark up of parts and his labor prices! I recently had a vehicle in their shop for a water pump replacement. After getting a fairly reasonable estimate, and oking the work, once they start they call with excuses they had ordered the wrong pump, new pump will be $45 more. Not much you can do once they started the work, but if that wasn't bad enough, they then decide to tell you that the serpentine belt needs replacing too, which still is no big deal till they charge $95 for a belt that you can buy at NAPA for $24 retail or another auto parts store for $19. Considering they get their parts at wholesale prices which should be at least 30% discount they profit almost 500%on markup of a belt that jumped in value from $17.50 wholesale to $95, and then they try to convince you that it is a good deal because they didn't charge labor when they had to take off and reinstall belt anyway for water pump replacement! The owner has turned greedy, money hungry, and price gouges. A water pump and belt replacement should never cost over $300 yet this repair was almost double that! I had been a customer for over 10 years, but I will not be back to be robbed by these crooks again! A word of advice , take your repairs to a shop that doesn't price gouge their customers!
