The manager/owner is very accommodating and attempts to provide good c... read more The manager/owner is very accommodating and attempts to provide good customer service; however, the clutch replacement that was done created even more issues. We have taken this car back three times. The mechanic rode in the car to see what the ongoing issue was and still said it had nothing to do with his repair work. At the suggestion of the manager (because he thought his mechanic new what he was doing) we sought a second opinion. I was confirmed that it was related to the repair work. The manager was apologetic and offered a full refund and I appreciate that. I just don't think the mechanics have the skillset needed for big jobs. Maybe for tire installations and oil changes but not for more advanced things. I should have known this was a bad idea when I took my other car in for an inspection and they removed the tint from my BACK windows not the FRONT windows due to regulations, in order to pass inspection.... Lesson learned.
Excellent experience. BrakeMaster Mobile Auto Repair saved me about $... read more Excellent experience. BrakeMaster Mobile Auto Repair saved me about $600 dollars on front end suspension work on my Crown Vic. national chain repair shop wanted over $1200 to do the work. Chris and Travis did it in about 3 hours for half the price . found Chris's business advertised on craigslist so i thought, what do i have to loose. after just a couple of minutes on the phone with Chris he called me back and gave me an estimate that was half of what i was being charged at the chain. Chris met me with my car and started the repair at around 11:30am and he was finished with all the work by about 2pm. new Ball joints upper and lower both sides , new monroe shocks, Sway bar link, and right side tie rod ends all for half of what the national chain was going to gouge me for. dropped it off at another chain to do the front end alignment and it is all good. Honest, and good at their jobs i highly recommend them. Thanks Chris , excellent work and service. i will definitely use you again for all of my auto repair needs.
I've taken my cars to Websters for more years than I care to remember,... read more I've taken my cars to Websters for more years than I care to remember, and they are probably the top shop I've ever dealt with: extremely competent, efficient, very skilled at evaluating problems and very trustworthy. They are also not cheap, but you will get what you pay for. I wish it weren't such a long trek out to their shop by the airport but they do provide shuttle service. But for large or small repairs I recommend Websters very highly.
