Great job! They fit me in last minute and did a thorough, efficient jo... read more Great job! They fit me in last minute and did a thorough, efficient job. Communicative and helpful.
Wow - completely horrible!! Their machinery is breaking down and ... read more Wow - completely horrible!! Their machinery is breaking down and the 'scuffer' did what it was supposed to do, scuff scratches in the side of my car. When I approached the manager, he said it was my fault because there was too much grime on my car. ARE YOU KIDDING ME? WHY ELSE WOULD I GO TO A CAR WASH? It cost me $350 to have the scratches repaired because of his faulty machine. DO NOT GO HERE. Go to Luke Oil on Ringwood avenue. They're cheaper, and their people care!
I have been going to Wayne Auto Spa on the monthly platinum plan since... read more I have been going to Wayne Auto Spa on the monthly platinum plan since mid July. I was satisfied with the service. I purchased the monthly auto-renewable plan for approximately 75.00 a month (Platinum). As of August 12th, I paid the fee on my credit card. A couple of days later, I informed the clerk at the desk that I would not need the September to October plan and to please suspend it for that month, since I would be away for most of it. I told her I intended to renew the plan when I returned. I returned to have my car washed on the 30th of August. I was informed that my plan was cancelled, which was NOT my intent. On top of that they washed my car without my permission while I went into the shop to straighten the problem out. The owner was very rude and told me I had not cancelled in time. I informed him I did not want to cancel and that I still had until Sept 12th to use the current plan that I had paid for. By then they had washed my car and then charged me full price for a platinum wash. The owner then proceeded to sit in my car and attempt to impound it because I did not want to pay for a wash that should have been included in that month's plan. He then would not let me pay with another credit card and insisted on cash. These are disreputable, rude and deceptive business practices and I intend to call the bank to register a charge of business fraud against my account. Suffice to say, with practices like that, they won't be in business very long.
