We broke down on I-684 and had no choice about getting our fuel pump r... read more We broke down on I-684 and had no choice about getting our fuel pump replaced here. The good - They were able to get to our car the next day (Saturday) and get it done and they gave our family of 4 a ride to a hotel. The bad - They are *very* expensive. While the parts and labor charges were clear and technically correct, they were at the very top of the high end of the range for everything. They were as expensive (or more) than going to a dealer! I had asked if they could cut us a bit of a break, given their high prices and our financial situation (We are not well off, as evidenced by our 11 year old car). But they would not even consider giving us even a dime of discount.
I have been in two accidents, one my fault (front end) and the other I... read more I have been in two accidents, one my fault (front end) and the other I was rear ended. My car looked brand new both times and the work was done quicker than expected. I returned after the first accident because I had a loose heat shield and they fixed it on the spot. When I had my second accident, instead of dealing with a third party towing company, I called Superior to tow my car directly to their shop and they answered the phone after hours and the tow guy (really funny, nice guy) showed up before the police did!! Great work, great service. It is hard for me to take negative reviews seriously when they are poorly written, bad grammar and poor spelling. This site even provides you with spell check!! I would not let anyone else work on my car.
They replaced the condenser on my suv and some body work(new fender an... read more They replaced the condenser on my suv and some body work(new fender and grill) looked good. However, it was winter so I couldn't test the AC, so I thought everthing was fine. Soon as I needed the AC I had a problem (2012 was hot early in May) May 31 we took it in so they could check it out, hoped it was still covered since it was basicaliy the same issue. They said most likely not since several OTHERS (coincidently) had been having the same problems and they were not covered. They would check and give us a call, Never called us . Went several times later, said the same thing and never called. We were stuck all summer with no AC. Other mechanics told us they probably did not put (enough) oil in the system which caused the condenser to fail. A few dollars saved for them is now going to cost me $1,000. Got stuck with vehicle, needed a tow caused compressor seize-up and serpentine belt snapped. NOT VERY HAPPY!!!!!!!!!
