It should be ZERO but one star for the poor worker who deals with this... read more It should be ZERO but one star for the poor worker who deals with this. In all my years in the service industry I always keep a keen eye out on how other companies operate when I visit their establishment. To say I was appalled at the behavior that was shown while me being "a potential" customer at Wilkersons last month would be an understatement. I was greeted by a nice lady who was assisting someone on the phone at the same time and was quite busy. I gladly waited as she wrapped up with the customer on the phone all the while still advising me, she would help me asap. All the sudden what I assume is the manager or owner stormed in and gave the lady the evilest look and as he went by started to berate her about me waiting. I was speechless and as I was getting ready to say something he stormed out to the shop area just as fast with lewd profanities for all to hear. I politely nodded to the lady while she was finishing her call and left and never looked back. Autowise on Main is the place to go, a complete friendly staff not just one person
I received quotes for both repairs: $143.00 and $1200.00 to replace A/... read more I received quotes for both repairs: $143.00 and $1200.00 to replace A/C compressor. We had received quotes for the A/C at 2 other companies. To my surprise, John called to say there wasn't a problem with my window! They had repeatedly opened and closed the window without it sticking. He told me he could replace the motor if wanted him to, but there wasn't a reason to. Later that day, John called once again. The A/C Freon was very low! He filled the freon and I drove away with an $80.00 bill. Furthermore, John told me if the A/C stopped working within the next 2 weeks, he would replace the compressor and deduct the $80.00 from the bill. How's that!! An honest and trustworthy mechanic!! Thank you John and all the great people at AMERICAN MALL AUTO!! Sam & Kathy Pettigrew
