I took my car to this place about a month ago for a check engine light... read more I took my car to this place about a month ago for a check engine light and by the way they were my mechanic though I could have done it my self with obd but I thought they were my mechanic so just get a estimate long story short they made a estimate of $2400 which was to much for my old Ford Escape so I said let me think about it “guess what” they said l have to fix my car or pay $60 for diagnostic which it says on the diagnostic sheet that they provided me was $00. What a bunch of crooks.
I had Met Jon Ketchum though my work. I have had met other people with... read more I had Met Jon Ketchum though my work. I have had met other people within his profession and decided there firm was a class act barring NONE . Upon having my vehicle repaired.I was informed of the repairs that would be needed as well as the cost of the repairs.They were up front. As well as thorough thru out the repairs. Upon the repairs they were more than honest on the time they had spent to perform the repairs. I AM so pleased with their service as well as cost i would HIGHLY recommend them to any one in need of automotive repair. Jerry Kahler. A special Thank You To Jon Ketchum & His staff. I will Not have anyone else work on my vehicles
I have been to this shop for years, it recently changed management and... read more I have been to this shop for years, it recently changed management and only went downhill. I took my vehicle in for strut repair, an unrelated transmission gasket repair and an oil change. My main complaint was my car was shaking on acceleration/deceleration. 24 hours after they said my car would be complete and $1600 later, my car is shaking on acceleration, deceleration and idle. They put in the wrong weight of oil but "graciously" changed it again without charging me again. When I communicated my frustration I got an empty apology and an offer for a free oil change in three months. Between the poor communication of when to expect repairs to be completed and the shoddy work, I would recommend people avoid this shop.
